Terms & Conditions

These terms & conditions apply to all transactions on www.thewoodproject.org (site, the site, website, TWP) by the Customer (you). Please read these carefully. These terms do not affect your statutory rights.

www.thewoodproject.org is owned and operated by Patru Bogdan Vasile (I, us, mine, ours). If you have any question regarding these terms and conditions please e-mail us at .

By accessing this website and placing orders on it you agree these terms and conditions below. If you do not agree to these terms and conditions please do not continue accessing this website.

Pătru Bogdan Vasile
Str. Azotului Nr. 10A,
Făgăraș, 505200 Brașov
România
Tel: +40 788 15 16 44
E-mail:

THE CONTRACT BETWEEN YOU AND THE WEBSITE

The language used in establishing the contract between customer and www.thewoodproject.org is Romanian language. This English version is provided as a guide. However, I can communicate using both Romanian and English via e-mail.

TWP can change these terms without prior notice.

GENERAL

These terms and conditions and all transactions relating to this website are governed by Romanian law and are subject to the jurisdiction of the Romanian courts in Brasov county. We do not accept amendments to these terms and conditions.

These terms and conditions only cover www.thewoodproject.org. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control.

The user must agree and respect the copyright rights of www.thewoodproject.org.

PERSONAL DATA

Customer data are confidential. We will not share this data with anybody. TWP took measures to protect the confidentiality of the data supplied by visitors.

We ask you for the following data:

  1. FOR THE WEBSITE: e-mail address, name and surname. The password of your choice in encrypted, so absolutely no one (not even website administrator) knows it, beside you. These data are used so that we cam communicate with you and to know how to address to you.
  2. FOR INVOICING: Name and Surname, Billing Address, Delivery Address and fiscal identification details (Person Identification Number and Card ID for Romanian citizens or Company Registration number, Company fiscal number, VAT code / EU VAT Code, Bank and Account number for Companies). These data are used so that we can issue the invoice.
  3. FOR ON-LINE PAYMENT: We do not ask any details. Payment processing company is the one asking you for your card details.

According to Law no. 677/2001, you can access, change, the right of not being the subject of an individual decision and the right to address to justice. You can also decide not to have your personal data processed by us and can ask deletion of this personal data. To do this please mail by post a written notice, dated and signed by you to out address.

Some data (invoicing and delivery details) will be kept for 10 years according to Romanian fiscal law.

COLOURS and other characteristics

For each product sold on this website I try to show its colours as close as possible to the real ones. The photos of a serialised product show the exact product you are going to receive. For non serialised products, there can be small differences between the photos on the website and the actual product you will receive.

Each product has its size and mass specified in metric and imperial units.

ORDER

Any order placed on www.thewoodproject.org will be to Pătru Bogdan Vasile. The payment must be made before the order is accepted and the contract between the parties starts rolling.

When the money arrive into our account, TWP will confirm the order to the registration e-mail address. The confirmation e-mail will have order number, customer details and total cost. TWP acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

TWP is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

PAYMENT

Customer can pay for the products in two ways:

  • WIRE TRANSFER the money
  • With a CARD using PayPal (no account required)
  • PayPal transfer

Payment for the products must be made in full before they get delivered.

SHIPPING

We can use Romanian Post Service or courier to deliver the toys to you.

TWP will make every effort to quickly deliver the products to the customer. TWP shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Please note that for deliveries outside European Union you might have to pay duty taxes which are your sole responsibility. Our prices to not include any additional taxes you might have to pay when the package arrives with you.

TWP guarantees that all products are in good shape properly packaged.

Products with a value greater than 100 EUR will be insured.

RATES

For each order there will be only one delivery cost. Although we make every effort to accurately estimate the shipping costs, there can be small variations. We will inform you by email if such a situation occurs and you can decide if you accept the new cost or cancel your order.

The shipping price is invoice to the customer at cost. TWP does not add anything to these costs.

RETURNS

General

A product cannot arrive damaged to you unless the package was damaged in transit. I never deliver a damaged toy. Shop second quality toys are described appropriately on the website. For these toys we cannot accept returns and reimburse you in full because of the issues you already were aware of (see Case 2 below for what we'll reimburse).

Case 1 - Damaged package

If the package arrived damaged to you please check its content to see if the product was damaged too. If the product was damaged too you must write in front of the courier or postal office clerk that the package arrived damaged. Any claims after you picked up / accepted the package cannot be accepted by us. In this case you cannot return the package to us for a reimbursement. If you refuse to accept / cannot pick-up the package from other various reasons, the product will return to us. In this case we can resend the package (if you pay the shipping charges again) or we can partially reimburse your money (see Case 2 below).

Case 2 - Changed your mind

IMPORTANT: PLEASE SEND THE PACKAGE TO US ONLY WITH A PROOF OF DELIVERY! If the products are sent without a proof of delivery and the package is lost TWP cannot be held responsible for any loss and the price for the product cannot be reimbursed.

You can change your mind about the product and return it to us within 7 (seven) calendar days (e.g. if you received the product on 7th of the month the last date when you can post it back - post date - is 14th of the month).

The product will be accepted by us only if it was never used and it is not damaged. Assuming the product arrives with us undamaged and in good order, we'll be able reimburse to you the cost of the product only. We cannot reimburse the money paid by you for shipping & handling, insurance and postage. Also, we will not be able to reimburse you the money you have paid to send the product back to us.

The steps to follow are below:

  1. Log in into your account.
  2. Identify the order for the product you want to return.
  3. Click "Return" button and follow the steps described.

Cancel an order

You can always cancel your order before delivery. In this case the money transferred to us will be returned to you in full, but I have to deduct from them the bank transfer commission, if applicable. You can cancel the order for your account on the website.

COMMUNICATION

The communication between website and customers is done exclusively in writing using e-mail or on-line chat.

COOKIES

To secure your visit we use "cookies". They are required for the website to function well. Cookies are not used to collect personal data. They are used exclusively to access your account. Cookies are small pieces of data saved on your computer. They do not pose any danger to your computer.

This website does not use any trackers. The cookies we place are:

  • TWPSession - secures your website visit. Life-time: as long as you access the site.
  • cartQ - keeps a reference to your shopping basket. Life-time: 1 year.
  • ack - indicates acceptance of cookies.

If you prefer not to receive cookies you can configure your browser to tell you when we place cookies on your computer or to automatically refuse cookies.

Rejecting cookies might not give you access to some sections of the website. In this case please e-mail if you want to order.

COPYRIGHT

The website, its pages, design, pictures, texts and any other documents downloaded from this location are the exclusive property of Pătru Bogdan Vasile if not specified otherwise.

Any attempt to access personal data of another user, to change the content of www.thewoodproject.org or to affect the performance of the server running www.thewoodproject.org, will be considered fraud attempt and will be punished according to Romanian law by the specialised authorities.

JURISDICTION

If not specified otherwise, the relation between www.thewoodproject.org and customer is governed by the laws of Romania. Any dispute between the customer and www.thewoodproject.org will be resolved by mutual agreement. In case a mutual agreement cannot be reached the jurisdiction lies to the court of Brasov, Romania.

13 December 2015 19:00
(v1.0.1)